At Dr. Beauty Store, we value your satisfaction and want to ensure that you are happy with your purchase. So we offer free return service. Please read our refund policy carefully to understand your rights and obligations.

Returns for Damaged Products

We take great care to ensure that all products are packaged securely and arrive in excellent condition. However, if you receive a damaged or defective product, please contact us immediately at info@drbeautystore.com with your order number and a description of the issue. We will work with you to resolve the problem promptly.

Returns for Change of Mind

If you wish to return an item due to a change of mind or if the product is not as you expected, we accept returns within 30 days of the date of purchase. To be eligible for a return, the item must be unused, unopened, and in resalable condition. We do not accept returns for damaged products.

How to Initiate a Return

To initiate a return, please contact us at info@drbeautystore.com with your order number and details about the product you would like to return. We will provide you with further instructions on how to proceed with the return.

Refund Process

Once we receive the returned item and verify that it is in resalable condition, we will process a full refund to your original method of payment. Please note that it may take some time for the refund to appear in your account, depending on your bank or credit card company’s processing times.

Contact Us

If you have any questions or concerns about our refund policy, or if you need assistance with a return, please don’t hesitate to contact us at info@drbeautystore.com. Our dedicated customer service team is here to assist you every step of the way.

Thank you for shopping at Dr. Beauty Store!